{"xsrfToken":"BPXZ-QH25-CU7R-9EF3_2bf68ddcc5b67a93017289ff03378976aabd4d6d_lout","branding":{"id":"2","key":"helphq","name":"HelpHQ - Powered by RemoteHQ","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#609c36","headerLinkHoverBGColor":"#609c36","headerBadgeColor":"#609c36"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b6ab3f45-a998-4eb0-863d-f356b71a9068/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQxM2VhZS0wNGY0LTQ2YjgtOTI1My1lMjM1YzQ5M2M3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI2YWIzZjQ1LWE5OTgtNGViMC04NjNkLWYzNTZiNzFhOTA2OCI6WyJyZWFkIl19LCJleHAiOjE2NzQ5OTQ5NjcsIm5iZiI6MTY3NDk5NDM2N30.nCymyt6aWjrk6rfOL1ngM2Xwpe-JjFgg3WyNP6-0KeQ&client=35413eae-04f4-46b8-9253-e235c493c7f7&mode=fit","logoId":"b6ab3f45-a998-4eb0-863d-f356b71a9068","isLogoAvailable":true,"helpCenterTitle":"HELPHQ - RemoteHQ Support","sharedPortalName":"HELPHQ - RemoteHQ Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"HELPHQ - RemoteHQ Support","sharedPortalName":"HELPHQ - RemoteHQ Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a2727","helpCenterTitleColor":"#70ad47","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"helphq","projectId":10001,"serviceDeskId":2,"name":"HelpHQ - Powered by RemoteHQ","description":"<p>Welcome to RemoteHQ Helpdesk!</p>\n<p>You can raise a request using the form below. If you require urgent assistance please call us using the numbers below.</p>\n<p>FOR URGENT ENQUIRIES / ISSUES</p>\n<ul class=\"alternate\" type=\"square\">\n <li>NSW: 02 9190 5400</li>\n <li>QLD: 07 3177 1560</li>\n <li>VIC/TAS: 03 8579 6700</li>\n</ul>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"50","name":"Get IT Help","descriptionHtml":"<p>Please ensure you provide a detailed summary and description to ensure your issue gets resolved quickly.</p>","callToAction":"Get IT Help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10500,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[45],"key":""},{"id":"107","name":"Backups","descriptionHtml":"","callToAction":"Backups","introHtml":"","icon":10509,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[],"key":""},{"id":"24","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"<p>If you are having computer problems, let us know here.</p>","icon":10410,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10410","groups":[],"key":""},{"id":"17","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10427,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10427","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10420,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10420","groups":[],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10428,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10428","groups":[],"key":""},{"id":"49","name":"Interface Issue","descriptionHtml":"","callToAction":"Interface Issue","introHtml":"<p>If any interfaces with Opera are down</p>","icon":10537,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[],"key":""},{"id":"29","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10418,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10418","groups":[],"key":""},{"id":"51","name":"Old Tickets","descriptionHtml":"","callToAction":"Old Tickets","introHtml":"","icon":10432,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10432","groups":[],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10404,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10404","groups":[],"key":""},{"id":"30","name":"Report a system problem","descriptionHtml":"<p>Please use this option to report issues with this portal or our knowledge base. Any suggestions are welcome here as well.</p>","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10438,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10438","groups":[],"key":""},{"id":"22","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10400,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10400","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer JIRA.</p>","icon":10425,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10425","groups":[],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10419,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10419","groups":[],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10437,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10437","groups":[],"key":""},{"id":"25","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10421,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10421","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10434,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10434","groups":[],"key":""},{"id":"32","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade JIRA.</p>","icon":10423,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10423","groups":[],"key":""},{"id":"31","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10416,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10416","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"General"}],"orderMapping":{"45":[50],"16":[51]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9a26e94-ff72-3a70-bf41-4ec04a99a52f","appLinkName":"Confluence (remotehq.atlassian.net)","appLinkUrl":"https://remotehq.atlassian.net/wiki","spaceKey":"CCR","spaceName":"Common Client Resources","spaceUrl":"https://remotehq.atlassian.net/wiki/spaces/CCR","isServer":false},"labels":[],"projectKey":"HELPHQ","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPHQ","userLanguageHeader":"Welcome to RemoteHQ Support Portal - HelpHQ","userLanguageMessageWiki":"","defaultLanguageHeader":"Welcome to RemoteHQ Support Portal - HelpHQ","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"HELPHQ - RemoteHQ Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://remotehq.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=remotehq","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BPXZ-QH25-CU7R-9EF3_2bf68ddcc5b67a93017289ff03378976aabd4d6d_lout","baseUrl":"https://remotehq.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"35413eae-04f4-46b8-9253-e235c493c7f7","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}