Service Desk

{"xsrfToken":"BPXZ-QH25-CU7R-9EF3_e7e8c7b433ff70d9a366eeb3d1661bc68e56f4ab_lout","branding":{"id":"2","key":"helphq","name":"HelpHQ - Powered by RemoteHQ","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#629e37","headerLinkHoverBGColor":"#629e37","headerBadgeColor":"#629e37"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/65402594-080b-4af6-9f51-10706ff8ca5e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQxM2VhZS0wNGY0LTQ2YjgtOTI1My1lMjM1YzQ5M2M3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY1NDAyNTk0LTA4MGItNGFmNi05ZjUxLTEwNzA2ZmY4Y2E1ZSI6WyJyZWFkIl19LCJleHAiOjE1OTY4MjQwOTYsIm5iZiI6MTU5NjgyMzQzNn0.0_pwiEwRVKUUR0ajj3Q1ZJR3G_WmNh0u80esxRywl6s&client=35413eae-04f4-46b8-9253-e235c493c7f7&mode=fit","logoId":"65402594-080b-4af6-9f51-10706ff8ca5e","isLogoAvailable":true,"helpCenterTitle":"HELPHQ - RemoteHQ Support","sharedPortalName":"HELPHQ - Remote HQ Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"HELPHQ - RemoteHQ Support","sharedPortalName":"HELPHQ - Remote HQ Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#72b82f","helpCenterTitleColor":"#908886","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"helphq","projectId":10001,"serviceDeskId":2,"name":"HelpHQ - Powered by RemoteHQ","description":"Welcome! You can raise a HelpHQ request from the options provided. URGENT ENQUIRIES / ISSUES NSW: 02 9190 5400 \nQLD: 07 3177 1560 \nVIC: 03 8579 6700","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"17","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":10427,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10427","groups":[],"key":""},{"id":"25","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":10421,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10421","groups":[],"key":""},{"id":"20","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? Let us know.","icon":10434,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10434","groups":[],"key":""},{"id":"29","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"Need a mobile phone or time for replacement? Let us know.","icon":10418,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10418","groups":[],"key":""},{"id":"21","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer JIRA.","icon":10425,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10425","groups":[],"key":""},{"id":"49","name":"Interface Issue","descriptionHtml":"","callToAction":"Interface Issue","introHtml":"If any interfaces with Opera are down","icon":10537,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[9,6],"key":""},{"id":"31","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"For example, upgrade the VPN server.","icon":10416,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10416","groups":[9],"key":""},{"id":"30","name":"Report a system problem","descriptionHtml":"Please use this option to report issues with this portal or our knowledge base. Any suggestions are welcome here as well.","callToAction":"Report a system problem","introHtml":"Having trouble with a system?","icon":10438,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10438","groups":[10,6,9],"key":""},{"id":"50","name":"Get IT Help","descriptionHtml":"","callToAction":"Get IT Help","introHtml":"Get assistance for general IT problems and questions.","icon":10500,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10500","groups":[6,7],"key":""},{"id":"51","name":"Old Tickets","descriptionHtml":"","callToAction":"Old Tickets","introHtml":"","icon":10432,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[],"key":""},{"id":"18","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":10420,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10420","groups":[8],"key":""},{"id":"19","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":10428,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10428","groups":[8],"key":""},{"id":"22","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":10400,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10400","groups":[8,6],"key":""},{"id":"23","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"Request access for new employees.","icon":10404,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10404","groups":[8],"key":""},{"id":"24","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":10410,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10410","groups":[6,7],"key":""},{"id":"26","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":10437,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10437","groups":[10,7],"key":""},{"id":"27","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":10419,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10419","groups":[7],"key":""},{"id":"32","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"For example, upgrade JIRA.","icon":10423,"iconUrl":"https://remotehq.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10423","groups":[10],"key":""}],"reqGroups":[{"id":6,"name":"Common Requests"},{"id":7,"name":"Computers"},{"id":8,"name":"Logins and Accounts"},{"id":9,"name":"Servers and Infrastructure"},{"id":10,"name":"Applications"}],"orderMapping":{"9":[49,30,31],"16":[51],"6":[50,22,24,30,49],"7":[24,26,27,50],"10":[30,26,32],"8":[18,19,22,23]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9a26e94-ff72-3a70-bf41-4ec04a99a52f","appLinkName":"Confluence (remotehq.atlassian.net)","appLinkUrl":"https://remotehq.atlassian.net/wiki","spaceKey":"CCR","spaceName":"Common Client Resources","spaceUrl":"https://remotehq.atlassian.net/wiki/spaces/CCR"},"labels":[],"projectKey":"HELPHQ","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPHQ","userLanguageHeader":"Welcome to RemoteHQ Support Portal - HelpHQ","userLanguageMessageWiki":"","defaultLanguageHeader":"Welcome to RemoteHQ Support Portal - HelpHQ","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"HELPHQ - Remote HQ Support","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://remotehq.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}