{"xsrfToken":"f311aa0f3a5e4dbceebbe459fdcb4d39d7a9a476_lout","branding":{"id":"2","key":"helphq","name":"RemoteHQ - Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/9","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#609c36","headerLinkHoverBGColor":"#609c36","headerBadgeColor":"#609c36"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/da9b1a6e-2dd9-4c14-aabe-4be075ffcf0d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQxM2VhZS0wNGY0LTQ2YjgtOTI1My1lMjM1YzQ5M2M3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRhOWIxYTZlLTJkZDktNGMxNC1hYWJlLTRiZTA3NWZmY2YwZCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NzA5NDMsIm5iZiI6MTczODc3MDM0M30.pTzR1OYwy4Ue6JUZz4lrFB3hoIB2fqbN9g9TMbpYIEk&client=35413eae-04f4-46b8-9253-e235c493c7f7&mode=fit","logoId":"da9b1a6e-2dd9-4c14-aabe-4be075ffcf0d","isLogoAvailable":true,"helpCenterTitle":"RemoteHQ - ServiceDesk","sharedPortalName":"RemoteHQ ServiceDesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"RemoteHQ - ServiceDesk","sharedPortalName":"RemoteHQ ServiceDesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2a2727","helpCenterTitleColor":"#70ad47","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e9020416-b779-4ed5-a18f-470f46ee3aad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQxM2VhZS0wNGY0LTQ2YjgtOTI1My1lMjM1YzQ5M2M3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5MDIwNDE2LWI3NzktNGVkNS1hMThmLTQ3MGY0NmVlM2FhZCI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NzA5NDMsIm5iZiI6MTczODc3MDM0M30.qCnxac0ph75PjX05dvQFzsNqC6YVSQ1gjwuLeo0e_Sc&client=35413eae-04f4-46b8-9253-e235c493c7f7&height=300&mode=fit","bannerMediaApiFileId":"e9020416-b779-4ed5-a18f-470f46ee3aad","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"helphq","projectId":10001,"serviceDeskId":2,"name":"RemoteHQ - Service Desk","description":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\"><br> \uD83D\uDEA8 After-Hours Critical Support Available 24/7 via our number below</font></h2>\n<h2><a name=\"%E2%98%8E%EF%B8%8F0291905400\" target=\"_blank\"></a>☎️ <b>02 9190 5400</b></h2>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"156","name":"Change of License","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\">\uD83D\uDCB3 Please note that an additional fee will be associated with updating the License.</font></h2>","callToAction":"Change of License","introHtml":"<p>Please submit a request Change of License on the user</p>","icon":10699,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10699","groups":[48],"key":""},{"id":"152","name":"Employee Offboarding","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\">\uD83D\uDE42 Please be advised that once the account has been de-provisioned it will not be easily recovered </font></h2>","callToAction":"Employee Offboarding","introHtml":"<p>Submit an offboarding request for an employee leaving the company.</p>","icon":10698,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[48],"key":""},{"id":"153","name":"Employee Onboarding","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\"><br> \uD83D\uDE42 We kindly request a minimum of</font> <font color=\"Red\">3 - 5 business days</font><font color=\"Green\"> prior notice for all requests.</font></h2>","callToAction":"Employee Onboarding","introHtml":"<p>Submit an onboarding request for a new hire.</p>","icon":10697,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[48],"key":""},{"id":"50","name":"Get IT Help (Please Fill this Form)","descriptionHtml":"<p>Please ensure you provide a detailed summary and description to ensure your issue gets resolved quickly.</p>","callToAction":"Get IT Help (Please Fill this Form)","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10696,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10696","groups":[45],"key":""},{"id":"176","name":"IHG - Employee Offboard","descriptionHtml":"","callToAction":"IHG - Employee Offboard","introHtml":"<p>IHG Hotels - Employee Offboard</p>","icon":10698,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[56],"key":""},{"id":"175","name":"IHG - Employee Onboard","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\"><br> \uD83D\uDE42 We kindly request a minimum of</font> <font color=\"Red\">3 - 5 business days</font><font color=\"Green\"> prior notice for all requests.</font></h2>","callToAction":"IHG - Employee Onboard","introHtml":"<p>IHG Hotel - Employee Onboard</p>","icon":10697,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[56],"key":""},{"id":"158","name":"SXMLB - Employee Offboard","descriptionHtml":"","callToAction":"SXMLB - Employee Offboard","introHtml":"<p>The StandardX Hotel - Employee Offboard</p>","icon":10698,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","groups":[50],"key":""},{"id":"157","name":"SXMLB - Employee Onboard","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\"><br> \uD83D\uDE42 We kindly request a minimum of</font> <font color=\"Red\">3 - 5 business days</font><font color=\"Green\"> prior notice for all requests.</font></h2>","callToAction":"SXMLB - Employee Onboard","introHtml":"<p>The StandardX Hotel - Employee Onboard</p>","icon":10697,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10697","groups":[50],"key":""},{"id":"154","name":"VPN Request","descriptionHtml":"<h2><a name=\"\" target=\"_blank\"></a><font color=\"Green\"> Must attach a PO of </font><font color=\"Red\"> AUD 600 ex GST </font><font color=\"Green\">to Accor</font></h2>","callToAction":"VPN Request","introHtml":"<p>Raise a request here for VPN access</p>","icon":10700,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[48],"key":""},{"id":"107","name":"Backups","descriptionHtml":"","callToAction":"Backups","introHtml":"","icon":10701,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10701","groups":[],"key":""},{"id":"144","name":"BAU Visit","descriptionHtml":"<p>Use this template to log your BAU work.</p>","callToAction":"BAU Visit","introHtml":"<p>Use this for a scheduled on-site visits</p>","icon":10702,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10702","groups":[],"key":""},{"id":"17","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10703,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10703","groups":[],"key":""},{"id":"145","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"","icon":10704,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10704","groups":[],"key":""}],"reqGroups":[{"id":45,"name":"All IT-ServiceDesk Requests"},{"id":48,"name":"Accor - Employee Accounts Requests"},{"id":56,"name":"IHG - Employee Accounts Requests"},{"id":50,"name":"The StandardX - Employee Accounts Requests"}],"orderMapping":{"48":[153,152,156,154],"56":[176,175],"50":[157,158],"49":[154],"45":[50]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9a26e94-ff72-3a70-bf41-4ec04a99a52f","appLinkName":"","appLinkUrl":"","spaceKey":"RKB","spaceName":"RemoteHQ Knowledge base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HELPHQ","serviceDeskId":2,"kbLinkDomainURLs":["https://remotehq.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELPHQ","userLanguageHeader":"Ticket Creation issue resolved","userLanguageMessageWiki":"<p><font color=\"green\"><br> <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/check.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Ticket creation services are now back up and running. Thank you for your patience.</font></p>","defaultLanguageHeader":"Ticket Creation issue resolved","defaultLanguageMessage":"{color:green}\n(/) Ticket creation services are now back up and running. Thank you for your patience.\n{color}","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQxM2VhZS0wNGY0LTQ2YjgtOTI1My1lMjM1YzQ5M2M3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NzE1NDMsIm5iZiI6MTczODc3MDM0M30.7r-iYP_r8Ll4_Uvjc7PLBpq6JORQJymQ3pvJ8R08__g","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"35413eae-04f4-46b8-9253-e235c493c7f7","tokenDurationInMins":20}},"reqCreate":{"id":176,"projectId":10001,"form":{"name":"IHG - Employee Offboard","descriptionHtml":"","callToAction":"IHG - Employee Offboard","intro":"<p>IHG Hotels - Employee Offboard</p>","instructions":"","icon":10698,"iconUrl":"https://remotehq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10698","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["."]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["."],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/176","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/176","calendarParams":{"firstDay":0,"date":"2025-02-06T02:45:44+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNTQxM2VhZS0wNGY0LTQ2YjgtOTI1My1lMjM1YzQ5M2M3ZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3NzE1NDQsIm5iZiI6MTczODc3MDM0NH0.VCmZpy3iPG16rPU0corx3y-I03pKftmzsjUncvXmAQw","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"35413eae-04f4-46b8-9253-e235c493c7f7","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":20,"updated":"2024-07-30T05:01:26.325140709Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[176],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":20,"name":"IHG - Employee Offboard","submit":{"lock":false,"pdf":false},"templateFormUuid":"2309f7b2-6698-4b0d-b22f-67da262bf60e"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ee845890-c97a-4334-bab8-031bf7da88c7"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"79ecccf9-410a-4f1a-afd6-97671f9668b6"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"36aed63f-5526-4d73-95be-940fdeac7af4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"be4cb4f9-7551-493d-a556-f16f8f32a9e8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"4cdbcf33-ba2a-47ce-98fc-9740bedee1e7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"37f27c01-560d-4f12-8295-63c11fa062aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"202c3a36-eca3-4901-9af5-343821a665e1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"f0aad23c-c1a6-4c1f-8dcc-26e17c64abf4"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cd","label":"Hotel :","description":"","validation":{"rq":true},"jiraField":"customfield_10217","questionKey":""},"4":{"type":"te","label":"Employee Email Address :","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Last Working Day ?","description":"","validation":{"rq":true},"jiraField":"customfield_10314","questionKey":""},"2":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_10326","questionKey":""},"7":{"type":"at","label":"Would You Like to Attach anything ?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Department :","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Would you like to add any Comments :","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"jiraField":"customfield_10324","questionKey":""}}},"uuid":"2309f7b2-6698-4b0d-b22f-67da262bf60e"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":20,"updated":"2024-07-30T05:01:26.325140709Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[176],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":20,"name":"IHG - Employee Offboard","submit":{"lock":false,"pdf":false},"templateFormUuid":"2309f7b2-6698-4b0d-b22f-67da262bf60e"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"ee845890-c97a-4334-bab8-031bf7da88c7"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"79ecccf9-410a-4f1a-afd6-97671f9668b6"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"36aed63f-5526-4d73-95be-940fdeac7af4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"be4cb4f9-7551-493d-a556-f16f8f32a9e8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"4cdbcf33-ba2a-47ce-98fc-9740bedee1e7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"37f27c01-560d-4f12-8295-63c11fa062aa"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"202c3a36-eca3-4901-9af5-343821a665e1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"f0aad23c-c1a6-4c1f-8dcc-26e17c64abf4"}}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"cd","label":"Hotel :","description":"","validation":{"rq":true},"jiraField":"customfield_10217","questionKey":""},"4":{"type":"te","label":"Employee Email Address :","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Last Working Day ?","description":"","validation":{"rq":true},"jiraField":"customfield_10314","questionKey":""},"2":{"type":"ts","label":"Last Name","description":"","validation":{"rq":true},"jiraField":"customfield_10326","questionKey":""},"7":{"type":"at","label":"Would You Like to Attach anything ?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Department :","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"6":{"type":"rt","label":"Would you like to add any Comments :","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"1":{"type":"ts","label":"First Name","description":"","validation":{"rq":true},"jiraField":"customfield_10324","questionKey":""}}},"uuid":"2309f7b2-6698-4b0d-b22f-67da262bf60e"},"linkedJiraFields":["customfield_10324","customfield_10314","customfield_10326","customfield_10217"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}